ShuddhGaon

Questions, answered plainly

Everything buyers ask us about the jaggery itself and about ordering from this site.

Product

Can I use jaggery instead of sugar every day?
Yes. Jaggery is a natural sweetener and can be used in place of refined sugar in tea, coffee, milk and cooking. Our powder measures spoon-for-spoon like sugar, so recipes need no adjustment.
Why is jaggery from your area special?
The Muzaffarnagar belt of western Uttar Pradesh has the soil and climate that grow dense, sweet sugarcane. We buy from family farms there and crush it on a village kolhu rather than blending cane from wherever the season is cheapest.
Is it suitable for children and the whole family?
Yes. It is a single-ingredient natural sweetener with nothing added (no colour, no preservatives, no chemicals), and it is vegetarian and vegan.
How long does ShuddhGaon jaggery last?
Twelve months from the date of packing. The packing date and batch number are printed on every pack. Kept closed in a cool, dry place and taken out with a dry spoon, it stays good to the last spoon, opened or not. If the powder clumps, that is moisture from the air, not spoilage: break it up and use it.
Do I need to keep jaggery in the fridge?
No. Jaggery keeps at room temperature. Close the jar or zip pouch fully after every use, keep it in a cool, dry cupboard away from the stove, and use a dry spoon. A pack that goes in and out of the fridge gathers condensation, which makes the gur sticky and the powder lumpy.
Why does the colour change from one jar to the next?
Because it is unrefined and unbleached. Cane varies by field and by season, and we do not add anything to force a uniform colour. A lighter or darker jar is normal, not a defect.
My jaggery powder has hardened. What do I do?
Jaggery naturally draws moisture from the air. Keep the jar tightly closed in a cool, dry place and always use a dry spoon. If it clumps, break it up with a spoon. It is perfectly good to use.
Should I choose the powder or the cubes?
Powder dissolves in seconds and measures like sugar, so it suits tea, coffee, baking and cooking. Cubes are easier for a quick cup of chai or milk and for prasad. Many households keep both, which is why we offer the combo.
Is it vegan and gluten free?
Yes to both. The only ingredient is sugarcane juice. Nothing of animal origin is used at any stage, and no gluten-containing ingredient is involved.
How do I buy, and who handles delivery?
Order directly on this site: add a jar to your cart, enter your address and pay online through Razorpay (UPI, cards, net banking, wallets) or choose cash on delivery. We pack every order at source and deliver across India, free on orders above ₹499. If you would rather use your Amazon, Flipkart or Meesho account, our products are listed there too, and that marketplace then handles your order under its own policies.

Ordering & payment

How do I place an order?
Pick a jar, choose the pack size, add it to your cart and go to checkout. Enter your delivery address and a mobile number, choose how you want to pay, and place the order. You get an order number straight away, and we confirm the order on the mobile number or email you gave us.
Do I need an account to order?
No. Guest checkout is the default. Orders you place show up on the Track order page of the same browser without any number. An account adds your order history on every device, saved addresses and one-tap reorders, and signing in later saves your earlier guest orders to it.
Which payment methods do you accept?
Online payments are handled by Razorpay, so you can pay with UPI, credit and debit cards, net banking or a wallet. Card details are entered on Razorpay's secure page and never touch our servers. Cash on delivery is available on orders up to ₹3,000.
Is there a minimum order value?
Yes, ₹99. Delivery is free on orders above ₹499; below that a delivery charge of ₹39 to ₹99 by PIN code is shown at checkout, before you pay.
Do you have any coupon codes?
Current codes are WELCOME10 (10% off orders above ₹299, up to ₹100), GAON50 (₹50 off orders above ₹549), FREESHIP (Free delivery on orders above ₹299). Enter a code in the cart or at checkout and the discount shows before you pay. One code per order.
Are prices inclusive of GST?
Yes. Every price on the site includes GST, and the MRP printed on the pack is the ceiling. The GST amount is shown separately on your order summary and invoice for your records.
I paid online but did not get a confirmation. What now?
If your bank deducted the amount but the order page shows a failed payment, the money is returned automatically by Razorpay, usually within 5 to 7 working days. Message us on WhatsApp with your order number and we will check the payment on our side the same day.
Can I order in bulk or for gifting?
Yes. The cart allows up to 10 of each pack. For larger quantities, corporate gifting or wholesale, write to us or message on WhatsApp and we will quote for the batch.

Delivery

Where do you deliver?
Anywhere in India that our courier partners serve, which covers almost every PIN code. Enter your PIN code on a product page or at checkout to see the estimate for your area.
How long does delivery take?
Orders are packed in Baghpat (Delhi NCR) and handed to the courier within 24 to 48 hours, Monday to Saturday. Counted from the day you order: Delhi NCR 2 to 3 days, North India 2 to 4 days, Rest of India 4 to 8 days, Remote areas 6 to 10 days. The product page and checkout show the window for your own PIN code.
What does delivery cost?
Free on orders above ₹499 after any coupon. Below that it depends on where the parcel goes: Delhi NCR ₹39, North India ₹49, Rest of India ₹69, Remote areas ₹99 for a parcel up to 1 kg, plus a small charge for each extra kg. The exact amount appears as soon as you enter your PIN code, before you pay. The FREESHIP code removes the charge on orders above ₹299.
How do I track my order?
Open the Track order page. Orders placed on that browser are listed straight away, and signing in with Google shows every order on your account. For an order placed elsewhere, enter the order number with the phone number or email you used. Once the parcel is with the courier, we share the courier tracking details with you on WhatsApp or email.
Can I change my delivery address after ordering?
Yes, as long as the order has not been packed. Message us on WhatsApp with the order number and the new address. Once the parcel has left, the courier cannot reroute it, so please check the address carefully at checkout.
What if I am not at home when the courier comes?
The courier calls the number on the order and usually attempts delivery more than once. If every attempt fails, the parcel comes back to us and we contact you to reship it. Cash on delivery orders that are refused at the door may need to be prepaid the next time.
How is the jaggery packed for shipping?
Each jar is sealed at source, wrapped and placed in a corrugated box with cushioning. Jaggery keeps well at room temperature, so no cold chain is needed, but please store the jar in a cool, dry place once it arrives.

Returns & refunds

Can I return the jaggery if I do not like it?
Because it is a food product, we cannot take back a jar that has been opened. We do replace or refund anything that arrives damaged, wrong or missing, no questions asked, and we would still like to hear from you if the taste is not what you expected.
My parcel arrived damaged. What should I do?
Take photos of the outer box and the jar, then send them with your order number on WhatsApp or by email within 48 hours of delivery. We will send a replacement or refund the amount, whichever you prefer. You do not need to send the damaged jar back.
I received the wrong item or something is missing.
Tell us within 48 hours of delivery with a photo of what you received and the packing slip. We ship the missing or correct item at our cost, or refund it if you would rather.
How do I cancel an order?
You can cancel any order until it is packed, from your account page or by messaging us on WhatsApp with the order number. Prepaid orders are refunded in full to the original payment method.
How long does a refund take?
We approve refunds within 48 hours of your claim. Razorpay then returns the money to the original card, UPI or bank account, which typically takes 5 to 7 working days depending on your bank. Cash on delivery refunds are sent by UPI or bank transfer to the details you share with us.
The colour or texture is different from the last jar. Is that a defect?
No. Unrefined jaggery varies by cane, field and season because nothing is added to make it uniform. A lighter or darker jar, or slightly softer cubes in the monsoon, is normal and is not covered by replacement.

Account

How do I create an account?
Open Your account and sign up with an email and password, your Google account or your mobile number with a one-time code. If sign-in is not showing yet, accounts are not enabled on the site and you can still order as a guest.
I forgot my password.
Use the Forgot password link on the sign-in page. We email you a reset link. If you signed up with Google or your mobile number, sign in the same way and no password is needed.
Where can I see my past orders?
Signed in, every order is under Your account, Orders, with its status timeline and a Buy again button. As a guest, the Track order page lists the orders placed on that browser, and any other order can be found there with its number.
How do I update my address or phone number?
Addresses live under Your account, Addresses, where you can add, edit and set a default. Your sign-in email and phone come from the way you signed up; write to us if either needs to change.
How do I delete my account and data?
Email us from the address on the account and ask for deletion. We remove the account and personal details within 30 days. Order records needed for tax and accounting are kept for the period the law requires, with personal details minimised.

About the name

How do you spell ShuddhGaon? Is it Shudh Gaon or Shuddh Gau?
ShuddhGaon, written as one word: shuddh (शुद्ध, pure) and gaon (गाँव, village). People also type it as Shudh Gaon, Shudhgaon, Shuddh Gau, Shudh Gau, Shuddhgau, Shuddh Gao, Sudh Gaon, Suddh Gaon, Shuddh Ganv or शुद्ध गांव, and every one of those means us. Our website is shuddhgaon.in, our Instagram is @shuddh.gaon, and the name is printed on every jar and pouch.
What does ShuddhGaon mean?
Shuddh (शुद्ध) means pure and gaon (गाँव) means village: jaggery made the village way, from sugarcane and nothing else. The cane comes from family farms in the Muzaffarnagar belt of western Uttar Pradesh and is crushed on a traditional kolhu.
Is ShuddhGaon jaggery sulphur free?
Yes, every batch. No hydros (sodium hydrosulphite), no sulphur, no bleaching agent, no preservative and no added colour: the juice is only skimmed as it cooks in open iron kadhais. Our page on sulphur-free jaggery explains what the term means and how to check any gur at home.